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Privacy Policy

Effective Date: October 2025

Last Updated: July 2026

At Ezomdabu Concepts, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.

1. Who We Are

Ezomdabu Concepts is a luxury custom furniture manufacturer, bespoke cabinetry installer, and interior design studio based in Pretoria, Gauteng, South Africa.

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  • Business Name: Ezomdabu Concepts

  • Physical Address: 87 Kameeldrift Road, Roodeplaat, Pretoria, 0039

  • Email Contact: info@ezomdabuprojects.co.za

  • Telephone: 065 807 1440 / 012 001 2280

2. Information We Collect

We collect personal information necessary to deliver our services, manufacture custom pieces, and manage client consultations. This includes:

  • Contact & Personal Details: Full name, phone number, email address, physical/delivery address, and billing information.

  • Project Specifications: Architectural/floor plans, site measurements, interior preferences, and photos of your space.

  • Transaction Data: Details of quotes, orders, invoices, payment history, and consultations requested.

  • Website Usage Data: IP address, browsing patterns, and cookies collected when you browse our website.

3. How We Collect Personal Information

We collect personal data directly from you when you:

  • Enquire about or book a design consultation through our website or phone.

  • Purchase items from our online shop or showroom.

  • Sign a contract or approve a design proposal for custom cabinetry or furniture.

  • Subscribe to our communication lists or interact with our social media pages.

4. Purpose of Processing Information

We process your personal information strictly for reasonable business purposes, including:

  • Service Delivery: Measuring, designing, manufacturing, and installing custom cabinetry, kitchen units, and furniture.

  • Communication: Providing project updates, quotes, invoices, and answering inquiries.

  • Business Operations: Processing transactions, accounting, and managing customer relationships.

  • Marketing: Sharing relevant promotional offers, portfolio updates, or sales events (you may opt out at any time).

  • Legal Compliance: Fulfilling statutory requirements under South African law.

5. Legal Basis for Processing

We process your personal data under the following POPIA grounds:

  • Contractual Necessity: Processing is required to perform our contract or agreement with you.

  • Consent: You have explicitly consented to the collection or marketing communication.

  • Legitimate Interest: To protect our legitimate business interests or manage legal obligations.

6. Disclosure of Information

We do not sell, rent, or trade your personal data to third parties. We may share necessary information with trusted third parties solely for business execution:​

  • Subcontractors & Installers: Professional installation teams carrying out on-site work.

  • IT & Hosting Providers: Service providers maintaining our website, cloud storage, and database infrastructure.

  • Legal Obligations: Statutory authorities or legal bodies where required by law.

All third parties are contractually obligated to maintain strict confidentiality and safeguard your data in line with POPIA.

7. Safeguarding Your Data

We implement robust physical, technical, and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. These measures include:

  • Secure database storage with controlled user access.

  • Encrypted website protocols (HTTPS/SSL) for online data submission.

  • Strict internal data access protocols for our team members.

8. Retention of Information

We retain personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by South African tax, accounting, and legal standards.

9. Your Legal Rights Under POPIA

Under POPIA, you have the right to:

  • Access Your Data: Request a copy of the personal information we hold about you.

  • Rectify Information: Request corrections or updates to inaccurate or outdated data.

  • Object to Processing: Object to the processing of your data on reasonable grounds (or unsubscribe from direct marketing).

  • Request Deletion: Request the deletion or destruction of your personal information where permissible by law.

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To exercise any of these rights, please contact us at info@ezomdabuprojects.co.za.

10. Complaints

If you believe that your personal data has been processed in violation of POPIA, please contact us first so we can resolve the issue. You also have the right to submit a complaint directly to the Information Regulator (South Africa):

11. Updates to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our legal obligations or operational procedures. Updated versions will be published on our website with a revised "Last Updated" date.

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